|Title of the article||
ORGANIZATIONAL CHANGES FOR THE IMPLEMENTATION OF A CUSTOMER CENTRICITY STRATEGY
Koshin Vitaly Vladimirovich, Assistant, sub-department of economics, finance and management, Penza State University, firstname.lastname@example.org
The article describes an approach to organization changes implementation, which allows to coordinate changes in organization with a customer centricity strategy development process at machine-building enterprises.
organization changes, strategy, key indicators of customer satisfaction (KSI), business process optimization, reengineering
Дата обновления: 18.09.2014 14:00